Privacy Policy

1. Introduction

Welcome to Rescue Packout ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our restoration and storage services, or interact with our digital inventory systems in Kansas City and Denver.

2. Information We Collect

To provide elite restoration and packout services, we collect several types of information:

• Personal Identifiers: Name, physical address, email address, and phone number.

• Insurance Information: Policy numbers, claim numbers, and insurance adjuster contact details.

• Property Data: High-resolution photographs of your home’s contents, detailed inventory manifests, and records of the condition of your belongings.

• Financial Data: Payment information (processed through secure, third-party encrypted providers).

• Technical Data: IP address, browser type, and usage data collected via cookies to improve our website experience.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Perform initial assessments, create digital inventories, and facilitate the restoration and storage of your belongings.

• Claims Processing: Share necessary documentation (photos and manifests) with your insurance carrier or adjuster to facilitate your claim.

• Communication: Send updates regarding your restoration status, project timelines, and "Packback" scheduling.

• Quality Control: Maintain a "Chain of Custody" to protect your property and ensure accountability.

• Legal Compliance: Meet regulatory, tax, or legal obligations.

4. Sharing Your Information

We do not sell your personal information. We only share your data with:

• Insurance Partners: Adjusters and carriers involved in your specific claim.

• Service Providers: Third-party partners who assist in specialized restoration (e.g., fine art conservators or electronics specialists) under strict confidentiality agreements.

• Legal Authorities: If required by law or to protect the safety and rights of Rescue Packout or our clients.

5. Data Security & Storage

We implement industry-standard security measures, including:

• Encrypted Digital Inventories: Our cloud-based inventory system uses enterprise-grade encryption to protect your property records.

• Secure Facilities: Physical records and server access are restricted to authorized personnel at our Kansas City and Denver hubs.

• Data Retention: We retain your project data as long as necessary to fulfill the purposes outlined in this policy or as required by insurance auditing standards.

6. Your Privacy Rights

Depending on your location (Missouri, Kansas, or Colorado), you may have the following rights:

• Access: The right to request a copy of the personal information we hold about you (including your digital manifest).

• Correction: The right to request that we correct inaccurate or incomplete information.

• Deletion: The right to request that we delete your personal data, subject to insurance and legal retention requirements.

7. Cookies and Tracking

Depending on your location (Missouri, Kansas, or Colorado), you may have the following rights:

• Access: The right to request a copy of the personal information we hold about you (including your digital manifest).

• Correction: The right to request that we correct inaccurate or incomplete information.

• Deletion: The right to request that we delete your personal data, subject to insurance and legal retention requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date."

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:
Rescue Packout
Email: [Privacy@RescuePackout.com]
Kansas City Hub: [Physical Address]
Denver Hub: [Physical Address]